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Refund, return & cancellation policy

​Last Updated: 14/11/2024

Thank you for shopping at Activity Circle. Below is the legal jargon that covers us for all eventualities. The short version is, we want you to be happy with our service. In the first instance, please reach out to us at info@activity-circle.com if you want to raise any issues or concerns. We'll do our best to put things right.

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

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The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

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Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Activity Circle Ltd, Walters Cottage, East Street, North Molton, EX36 3HU.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Activity Circle, accessible from https://www.activity-circle.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

For online sessions, webinars or consultation sessions. 

The deadline for cancelling is 3 days (72 hours) prior to the session scheduled start time.

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For e-learning modules you can cancel at any time provided that the course has not been started. Once the course has been started, you are unable to cancel your order.

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For other digital resources you are unable to cancel as the goods are provided immediately and digitally.

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In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive notice. 

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Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.

  • The supply of Goods which were delivered digitally.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

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Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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